Returns & Exchanges

At Porima, we want you to be completely satisfied with your purchase, which is why we offer a flexible 30-day return policy for all unused items in their original packaging. Whether you need a different size or a full refund, our team is dedicated to making the process as seamless as possible.

1

Initiate Your Request

Log in to your Porima account and visit the 'Order History' section to select the items you wish to return and receive a return authorization number.

2

Pack Your Items

Carefully place the products in their original packaging, ensuring all tags are attached and including a copy of your packing slip or authorization form.

3

Ship the Package

Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location or schedule a home pickup.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing